Vetting BPO Outsourcing Companies: Five Key Factors to Consider
In a world where companies are looking for ways to streamline their operations and hiring and retaining good talent has become challenging, more businesses are turning to BPO outsourcing companies. Working with an outsourcing partner offers a proven way to enhance customer experience while keeping costs contained and staying ahead of the curve. Your partner […]
Best Practices for Managing Your BPO Service Provider
Effective vendor management can considerably impact a successful relationship with your BPO service provider. In fact, according to one study from Deloitte, vendor management can help drive stronger results, with “significant savings” reported by 43% of respondents. Plus, the study indicates that more resources within contact centers should be dedicated to effectively managing vendor relationships. While […]
The Rise of Collaborative Intelligence for Contact Centers
The pandemic gravely affected the contact center industry, and as a result, more organizations are looking to leverage collaborative intelligence in their operations.