Could Intelligent Virtual Agents Be the Secret Weapon Against Quiet Quitting?
With companies struggling to maintain their workforce, many are looking for new ways to ensure they meet their service levels — like using Intelligent Virtual Agents (IVAs).
The Rise of Collaborative Intelligence for Contact Centers
The pandemic gravely affected the contact center industry, and as a result, more organizations are looking to leverage collaborative intelligence in their operations.
CX Solutions: Four Critical Questions to Ask Before You Buy
Contact Center as a Service (CCaaS) or CX solutions enhance the overall customer experience from start to finish. They encompass tools, technologies, and strategies to enhance customer interactions.